Terms and conditions

Our aim is to give you the safest and positive grooming experience you can get, these policies are designed to ensure that this is possible and explain any additional charges that may occur.


Current Vaccinations, Flea, and Worming treatments

For the safety of all our clients, all dogs must be up to date on all vaccinations and boosters. By signing this contract, owners verify their dog is currently vaccinated and have undergone regular flea and worming treatments. We regret that we are unable to groom puppies until 2 weeks after their 2nd vaccination. You must inform us of any medical conditions your pet may have or is having treatment for.

Fleas and Ticks

Please tell us straight away if you suspect there may be fleas or if you have seen any fleas on your dog, we can then give your dog an effective flea bath and will be able to continue the groom as the fleas will be eradicated. If you suspect your pet has fleas or ticks, prompt and thorough action on your part is needed; flea infestation can lead to tapeworm and other health problems both to the dog and to yourself. If fleas are found on your dog during the bathing process, we will give them a flea treatment for an additional charge of £8 which will be added to your grooming bill, this charge will also cover the salon being treated. The treatment will kill the fleas on your dog as well as keeping my salon flea-free. If ticks are found we will remove them, depending on how many ticks are found there may be an additional charge. If ticks are removed we strongly suggest you take your dog to the vet for a check and possible testing for Lyme disease. Please remember that parasites are a health hazard to your pet as well as humans.

Mat Removal

We will endeavor to groom your pet to your requirements, however, pets with matted coats need extra attention during their grooming session and this will result in an extra charge. Mats left in a pets’ coat only grow tighter and can irritate the pet’s skin and in extreme cases can cause sores/cuts to the skin. Brushing out tightly matted coats is painful for your pet and can cause brush irritation and very sore skin. Heavily matted coats will need to be shaved (clipped to the skin). When necessary, removing a heavily matted coat includes the risk of nicks, cuts or abrasions due to warts, moles, and skin folds trapped in the mats. Heavy matting can also trap moisture and urine close to the skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming procedure. The after effects of mat removal can include, skin redness, itchiness, self-inflicted irritation or abrasions. Shaving matted ears will sometimes cause a pet to shake their head continually and this can cause bleeding. As groomers, our primary concern is to relieve any distress or discomfort your pet may be experiencing as a result of their severely or excessively matted coat. Prevention is the best defense against matting by scheduling regular grooming appointments and grooming at home in between appointments.

Aggressive or Dangerous Pets

Owners must inform me if your pet bites, has bitten, or is aggressive to people, other pets or specific grooming procedures. We reserve the right to refuse or stop services for your pet at any time before or after the grooming process, and there may be additional charges for difficult behaviour in addition to the regular grooming charge.

Health and Medical Problems

Grooming procedures can sometimes be stressful, especially for a senior pets or pets with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. We will make the grooming experience as relaxing as possible for your pet and will watch for any signs of discomfort. If at any time your pet should need immediate Veterinary treatment during their treatment we will do our best to contact you (the owner) first, and then take your pet to the closest Veterinary surgery for immediate treatment. By signing this agreement, The Grooming Room has permission to obtain immediate veterinary treatment for your pet if deemed necessary. Unfortunately, we are unable to groom pets which are pregnant or in season. If your pet appears unwell at the time of the appointment, they will not be accepted for grooming due to the risk of cross infection to other pets. We reserve the right to refuse any groom at any time without reason. We strongly advise you, as pet parents, to ensure your pet. Whilst we take every reasonable precaution to prevent it, we will not accept any responsibility for any loss, injury, death or illness suffered by your pet whilst in our care.

Puppy’s First Haircut

The first grooming experience for a puppy requires patience and understanding. Puppies should begin their first grooming experience after they are fully vaccinated. I may need to use the first groom as a get-to-know-them day. I will make it a positive experience and if your puppy is happy to be groomed I will give them the full puppy package, but if your puppy finds the experience stressful I will only do a small amount of grooming to let them grow accustomed to the sounds of the clippers. Typically the first groom is only a sanitary trim, eye hair trimmed, pads trimmed, nails trimmed and a bath and dry and gradually adding steps to the grooming process on a regular basis will help to minimize any potential stress. Owners can help their puppies accept grooming by regularly massaging their paws, touching around their face as well as brushing and combing their coats.


There is always the possibility that an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations. Problems that can occur include cuts, nicks, scratches and quicking of nails, etc. We make every effort to ensure your dog is groomed as safely as possible, but if your dog does not accept the process it can be dangerous to continue the groom.


If you are running late for your appointment time please call as soon as possible, you may need to reschedule if you’re are more than 15 minutes late as we cannot guarantee your appointment will remain available. Any pets not collected at the agreed collection at the agreed collection time will incur an additional charge of £5 per 30 minutes that they remain in holding with us. Please be aware that prices shown are a guide only, as actual costs are dependent on many factors (e.g. coat condition, size of pet, density of coat, temperament, desired and achievable result). Additional costs will be explained to you and noted in your contract, if you require a copy of the contract we can provide this at request after your pet’s appointment.

No-shows and Cancellations

We require at least 24-hours notice if you are unable to keep your appointment. We understand that sometimes there are emergency situations and we will work with you, but not on a continuing basis. We may take a deposit from you when you book your appointment. The deposit is used to cover the cost of any missed or cancelled appointments and will not be refunded unless you give at least 24 hours’ notice of cancellation of your booking. If you fail to show for your appointment or give less than 24 hours notice that you can't make it we may also charge 50% of the grooming cost and this will have to be paid before any repeat appointments can be made.

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